FAQ

Creating your account takes just minutes. Visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your name, email address, date of birth, and phone number. Make sure you're at least 18 years old and located in an eligible US state.After completing the registration form, verify your email address by clicking the link we send to your inbox. Once verified, you'll automatically receive 50,000 Gold Coins and 1 Sweeps Coin to start playing immediately. No purchase required – this welcome bonus is our gift to new players.Your account gives you access to over 2,000 games from top providers like Evolution Gaming, NetEnt, and Betsoft. You can play on desktop or mobile devices using the same login credentials.

Gold Coins are for entertainment purposes only and cannot be redeemed for cash prizes. Think of them as your practice currency to enjoy our games without any pressure. You'll receive plenty of Gold Coins through purchases and promotions.Sweeps Coins are the real deal – these can be redeemed for cash prizes once you meet the simple 1x playthrough requirement. You earn Sweeps Coins through promotions, bonuses, and as part of purchase packages. The minimum redemption is 100 Sweeps Coins.Both currencies work on all our games, so you can switch between casual play with Gold Coins and prize-eligible gaming with Sweeps Coins whenever you want. Your balance displays both currencies clearly in your account dashboard.

New players receive an instant welcome package worth 50,000 Gold Coins plus 1 Sweeps Coin just for signing up and verifying their email. No bonus code needed – the credits appear in your account automatically within minutes of verification.The Sweeps Coin comes with a simple 1x playthrough requirement, meaning you need to wager it once before redemption. This is one of the most player-friendly requirements in the industry. You can use your welcome bonus on any game in our library, from slots to live dealer tables.Your welcome bonus never expires, so take your time exploring our games and finding your favorites. Remember, you must be located in an eligible US state and be at least 18 years old to claim this offer.

Sweeps Royal Casino operates legally in most US states under sweepstakes law. However, we cannot accept players from Washington, Idaho, Michigan, and Nevada due to local regulations. We also restrict access from territories where sweepstakes gaming isn't permitted.Our geolocation technology automatically verifies your location when you access our site. You must be physically present in an eligible state to play, even if you signed up elsewhere. This ensures we comply with all applicable laws and regulations.If you're traveling to a restricted state, you won't be able to access games until you return to an eligible location. Your account and balance remain safe – you just can't play while in restricted areas.

Ready to boost your coin balance? Click the "Store" or "Buy Coins" button in your account dashboard. We offer several purchase packages starting at $5.99, and first-time buyers receive up to 200% extra Gold Coins plus bonus Sweeps Coins.We accept major payment methods including Visa, Mastercard, Apple Pay, Google Pay, Discover, and bank transfers. All transactions are processed securely through encrypted payment gateways. Your payment information is never stored on our servers.First-time purchasers automatically receive the purchase boost bonus. For example, a $9.99 purchase gives you 10,000 Gold Coins plus 10 Sweeps Coins. Larger packages offer even better value, with the $49.99 option including 50,000 Gold Coins and 50 Sweeps Coins.

Sweeps Royal Casino keeps wagering requirements simple – just 1x playthrough on Sweeps Coins. This means if you receive 10 Sweeps Coins as a bonus, you need to wager $10 total before those coins become eligible for redemption.All games contribute 100% toward wagering requirements, whether you're playing slots, blackjack, roulette, or live dealer games. There are no restrictions or reduced contribution rates, making it easy to clear your requirements quickly.You can track your wagering progress in your account dashboard. Once you meet the 1x requirement, your Sweeps Coins are immediately available for redemption. Gold Coins have no wagering requirements since they're for entertainment only.

Our game library features over 2,000 titles from industry-leading providers including Evolution Gaming, NetEnt, Betsoft, Big Time Gaming, and Hacksaw Gaming. You'll find everything from classic slots to cutting-edge video slots with innovative features.Table game fans can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Our live dealer section, powered by Evolution Gaming, offers real-time games with professional dealers streaming from state-of-the-art studios.Popular slots include titles from Red Tiger Gaming, NoLimit City, and Endorphina. We regularly add new games, so there's always something fresh to try. All games work with both Gold Coins and Sweeps Coins, giving you maximum flexibility.

Ready to cash out? You need a minimum of 100 Sweeps Coins to request a redemption. Visit your account dashboard and click "Redeem" to start the process. You'll need to complete account verification first if you haven't already.We process redemptions within 2-5 business days via your preferred method: Visa, Mastercard, Apple Pay, Google Pay, or bank transfer. There's no maximum limit on redemptions – cash out as much as you've won.Before your first redemption, you'll need to verify your identity with a government-issued ID and proof of address. This one-time process ensures secure, compliant transactions and protects your account from unauthorized access.

Absolutely. Sweeps Royal Casino is fully optimized for mobile play on both iOS and Android devices. No app download required – simply visit our website through your mobile browser for the complete gaming experience.All 2,000+ games work seamlessly on mobile, with touch-optimized controls and responsive design. You can deposit, play, check bonuses, and request redemptions just as easily as on desktop. Your account syncs automatically across all devices.The mobile interface is clean and intuitive, with easy navigation between game categories. Live dealer games stream in high quality even on mobile data connections, though we recommend Wi-Fi for the best experience.

Our support team is available through multiple channels to help with any questions or issues. The fastest way to get help is through our live chat feature, accessible from any page on our website.You can also email us directly at support@sweepsroyal.com for detailed inquiries or account-specific questions. We typically respond to emails within 24 hours during business days.Our comprehensive FAQ section covers most common questions, and you can access it anytime for instant answers. For urgent account issues or technical problems, live chat provides the quickest resolution.

Security is our top priority. We use industry-standard SSL encryption to protect all data transmission between your device and our servers. Your personal information is stored on secure servers and never shared with third parties without your consent.Payment processing is handled by certified, PCI-compliant payment processors. We don't store credit card numbers or banking details on our servers. All financial transactions are encrypted and monitored for suspicious activity.We're committed to responsible gaming and data protection. Our privacy policy outlines exactly how we collect, use, and protect your information. You can review it anytime in your account settings.

We support responsible gaming and provide tools to help you maintain control. Set deposit limits, session time limits, or take cooling-off periods directly through your account settings. These limits activate immediately and can only be increased after a 24-hour waiting period.If you need a break, you can self-exclude for periods ranging from 24 hours to permanently. During exclusion periods, you cannot access your account or receive promotional communications. Contact our support team to activate self-exclusion options.We also provide resources and links to professional organizations that specialize in gambling addiction support. Remember, gaming should always be fun and entertaining – never a source of financial stress or personal problems.